Managing challenging conversations

🏷️ £135-270
📍 Online

Course Outline:

“Life would be easier if we only ever met people we liked and got along with — but that’s not reality. People are different, and those differences can make relationships tricky, impacting how we feel and behave. That’s why managing difficult conversations with colleagues and others we interact with is a vital skill.

What makes a conversation ‘difficult’?

Our brains interpret the world uniquely, so we don’t all see the same things the same way. This session offers insights into why mastering difficult conversations matters and how to navigate them effectively.
This interactive session includes group activities and discussions to help you develop confidence and skills.

Learning outcomes:

• Recognise different types of difficult conversations
• Understand the consequences of avoiding tough talks
• Identify common pitfalls in managing challenging conversations
• Explore key factors that influence behaviour
• Adapt your approach to different personality types
• Follow clear steps to master difficult conversations.

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Speaker:

David Walker, Executive Director, Boarding and Director BSA/TIOB

David is the Executive Director, Boarding and Director BSA/TIOB  and joined the BSA group in August 2023. He has over 20 years’ experience in boarding schools and has worked in a range of schools in the UK and Africa, alongside being a prep school governor and a trustee of a MAT. Before taking up his post at the BSA, David was Deputy Head Pastoral at a large co-ed independent school in the South-East.