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Managing difficult conversations

November 21 @ 10:30 - 12:30

  • Date: November 21, 2024
  • Time: 10:30 – 12:30
  • Cost: TIOB Member Rate – £135, Non-member Rate – £270
  • Audience: Deputy Heads, Assistant Heads, Heads of boarding, Houseparents, Assistant houseparents.
  • Platform: Zoom (online) – seminar

Course Outline:

It would be great if, in life, we only ever met people that we liked, enjoyed being with, and found easy to get along with.

Unfortunately, this is not the case. People are different. Some are like us, and some are very different.

These differences can sometimes make relationships difficult, and this in turn can affect how we feel, and what we do. This makes “Managing Difficult Conversations” with people whom we live and work with challenging.

What does ‘difficult’ mean?

Our brain is our own central computer that takes in information from the world around us and gives that information meaning. However, different people interpret events and information differently. We don’t all see the same thing in the same way. This session will provide some insights into how and why Mastering the art of Difficult Conversations is important.

The session will be interactive, including some group activities and discussions.

By the end of the session you will be able to:

  • Understand the types of difficult conversations
  • Identify the impact of non-action
  • Understand the pitfalls when managing a difficult conversation
  • Identify key aspects that drive behaviour
  • Understand the approaches for different characters
  • Identify the steps to help you Master Difficult Conversations



Tracy-Anne Barker

Tracy-Anne is a UK-based former director, senior manager, and lead for commercial, public, and charity sector organisations. Her business is a training and coaching consultancy.

With over 30 years in construction, retail, hospitality, recruitment, education, supply chain, international trade, and public and charity sectors she has trained thousands of managers, team leaders, supervisors and charge hands.

Every part of growing up;  at school and in Tracy-Anne’s early career was influenced by people who ‘believed’ in her. Without these people giving her a chance, taking faith in her ability, and supporting her progression she would not have developed into the person she is today.

She has a strong belief, that if you reach for the stars and you work hard your background does not need to hold you back. If you want to change and you can grasp an opportunity, you can progress.

When you support and champion individuals, you help them achieve the right mindset, focus, and ambition.  Tracy-Anne takes it as her responsibility to do just that.

Tracy-Anne will admit, she got it disastrously wrong in the early days of her management career but, she now knows how to set a firm foundation from which to lead a team of people.   That is why the title of her book is ‘How not to Balls it up’.

It’s these foundations Tracy-Anne has used to create her business to Train, Mentor, Support, and Coach Heads of Departments, Supervisors, Managers, and Team Leaders in the Education sector.


November 21
10:30 - 12:30
Event Category:


TIOB – The Institute of Boarding